SMS Terms & Consent
Continental Luxury Car Service · Last updated April 23, 2026
1. Program Description
Continental Luxury Car Service (“Continental,” “we,” “us”) operates a transactional SMS program for customers who book chauffeured rides through ridecontinental.com. The purpose of the program is to keep you informed about your booking from the moment you request a ride through the moment your chauffeur completes your trip.
2. Types of Messages
Customers who opt in will receive transactional messages that may include:
- Booking confirmation. sent when your payment is processed or a Continental admin confirms your ride request.
- Chauffeur-assigned notification , sent when a specific driver is allocated to your ride with their name and contact number.
- Day-of-ride updates. chauffeur en route, chauffeur arrived, flight-tracking adjustments, or other time-sensitive trip updates.
- Post-ride follow-up. a single thank-you message after your ride with an optional review prompt or referral invitation.
We do not send promotional blasts, marketing campaigns, or third-party advertisements. All messages relate directly to a booking you made.
3. Message Frequency
Message frequency varies based on your booking activity. A typical booking generates approximately 3 to 5 messages total (booking confirmation, driver assigned, day-of update(s), and post-ride follow-up). You will only receive messages related to bookings you personally made.
4. How to Opt In
You opt in to the Continental SMS program by actively checking the SMS consent checkbox during the checkout step on our booking page at ridecontinental.com/booking. The checkbox is unchecked by default. By checking it and submitting your booking, you are providing express written consent to receive recurring transactional SMS related to your booking at the phone number you provided. Consent is not a condition of purchase. you may still book a ride without opting in to SMS.
5. How to Opt Out (STOP)
You can opt out of the SMS program at any time by replying STOP (or any of: CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, OPTOUT, STOPALL) to any message you receive from Continental. You will receive one final confirmation message and then no further SMS will be sent to that number. To re-subscribe at any time, reply START.
6. How to Get Help (HELP)
Reply HELP to any message for assistance, or contact us directly:
7. Message & Data Rates
Message and data rates may apply according to your mobile carrier’s plan. Continental does not charge you for any SMS you receive through this program, but your carrier may charge you for receiving or sending messages. Check with your carrier for details on your specific plan.
8. Supported Carriers
Continental SMS is available to subscribers of all major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, Sprint, US Cellular, Boost, Cricket, Metro by T-Mobile, and most regional MVNOs. Carriers are not liable for delayed or undelivered messages.
9. Privacy
Your phone number and SMS interaction data are handled according to our Privacy Policy. We do not sell, rent, or share your phone number or consent data with third parties for their own marketing purposes. We may share your number with our SMS delivery provider (Twilio) solely for the purpose of sending you messages related to your bookings.
10. Changes to These Terms
We may update these SMS Terms from time to time. The latest version will always be posted at ridecontinental.com/sms-terms. Material changes will be communicated before they take effect.
11. Contact
Continental Luxury Car Service
Greater Los Angeles, California
(213) 373-7040 · bookings@ridecontinental.com
ridecontinental.com