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Continental Luxury Car Service
Answers

Los Angeles car service, answered.

Clear answers to the questions people ask most before booking a car service in Los Angeles: how flat-rate pricing works, the airport pickup process, Meet & Greet, tipping, how far ahead to book, and what you get with a Cadillac Escalade and a professional chauffeur.

Pricing & payment

How much does luxury car service from LAX cost in Los Angeles?

LAX transfers with Continental are priced at a flat rate by zone and quoted in full before you book, with no hidden fees. The rate is locked in when you reserve, so nothing is re-priced afterward. It covers the full-size Cadillac Escalade ESV, a professional chauffeur, flight tracking and gratuity. Enter your pickup and drop-off at ridecontinental.com/booking to see the exact total, and nothing changes after the ride.

Is gratuity included, or do I tip the chauffeur separately?

Gratuity is already included in every quoted price, so there is nothing extra to calculate or hand over at the end of the ride. If your chauffeur goes above and beyond and you would like to add something, you are welcome to, but it is never expected. The price you are quoted is the price you pay.

How much is an hourly chauffeur in LA?

Continental's hourly charter is $138 per hour all-in with a three-hour minimum, and the 20% gratuity is already included in that figure. Every booked hour bills at the same rate, whether you keep the car for three hours or ten. The same chauffeur and Escalade stay with you the entire time, for meetings, shopping, a night out or a wedding day. For local pickups in the Los Angeles area, the chauffeur's drive to reach you is not added to your bill.

Why is a flat-rate black car better than Uber Black or a rideshare?

A rideshare price moves with demand. It climbs on event nights, on holidays and in bad weather, which is exactly when you need a car most. Continental locks your rate when you book. You also get a professional chauffeur who tracks your flight and waits for you, no last-minute driver cancellations, and a car from a luxury black car fleet, predominantly Cadillac Escalade ESV. Instead of hoping an app finds you a driver, you have a confirmed car.

How do I pay, and when am I charged?

Online bookings are paid by card, and payment is what confirms the reservation and holds the car. Zelle and bank transfer are available for corporate and business accounts, not the public checkout. Those accounts receive one consolidated invoice rather than a charge per ride, on the cycle they choose (weekly, every two weeks or monthly) to match their payment terms. The quoted total is all-inclusive, covering the fare and gratuity, so there is no separate charge after the ride.

Airport pickups (LAX & regional)

How does the airport pickup process work?

Give us your flight number and we track it automatically. If your flight is early or delayed, your chauffeur adjusts at no extra charge. For a standard pickup, your chauffeur meets you curbside at your terminal in the black Escalade. If you would rather be met inside, add Meet & Greet and your chauffeur will wait at baggage claim with a name sign and help with your bags.

What is airport meet & greet, and is it worth it?

With Meet & Greet, your chauffeur parks and walks into the terminal to meet you at baggage claim with a sign bearing your name, then helps carry your luggage to the vehicle, rather than meeting you at the curb. It is available on airport arrivals and is worth it when you are arriving on an international flight, traveling with family or a lot of bags, picking up a VIP or client, or would simply rather not navigate a busy terminal. Standard curbside pickup is included, and Meet & Greet is a small add-on.

Which Los Angeles airports does Continental serve?

We serve LAX, Hollywood Burbank (BUR), Long Beach (LGB), John Wayne in Orange County (SNA), Ontario (ONT) and Van Nuys (VNY) for private aviation. We also handle pickups at private jet terminals (FBOs). Every airport transfer is flat-rate with flight tracking, and we are available 24/7, including pre-dawn departures and late-night arrivals.

Can you do very early morning or late-night airport runs?

Yes. Continental dispatches 24/7, and 4am LAX departures and after-midnight arrivals are routine. Pickups between 11pm and 5am carry a $50 overnight fee per car, which goes toward the chauffeur for working overnight hours. Everything else about the ride is the same, and your rate is still locked in before you travel.

What happens if my flight is delayed?

Nothing changes on your end, because we are already tracking your flight. Your chauffeur's arrival is timed to your actual landing rather than the scheduled time, so you are not paying for a car that arrived two hours early or searching for one that has left. Flight tracking is included on every airport pickup at no extra cost.

Booking & how it works

How far in advance should I book a car service in LA?

To be sure of a car, book a day or two ahead. On our busiest dates, such as concert and game nights at SoFi, Crypto.com Arena or the Hollywood Bowl, awards season, prom season and major holidays, book several days ahead, because those dates fill up first. On some of those dates, a venue is served as an hourly charter, so the car is held for you the whole evening. Same-day requests are handled case by case: send your request and we will confirm the car with you directly.

How do I book a ride with Continental?

Book online in about two minutes at ridecontinental.com/booking. Choose your service, enter your pickup and drop-off, and you will see the exact flat-rate total before you confirm. If you would rather we handle it for you, call or text (213) 373-7040 and we will arrange everything, including multi-stop days and special requests.

Can the same chauffeur stay with me for a multi-stop day?

Yes. That is what the hourly charter is for. One chauffeur and one Escalade stay with you for every stop, waiting between them and pulling up to the curb before each departure, so you never have to order another car or explain your day to a new driver. It is ideal for executive days, shopping trips, wine country and weddings.

Do you serve areas outside central LA?

Yes. Continental covers all of Greater Los Angeles, including Beverly Hills, Santa Monica, Bel Air, Malibu, Pasadena, Calabasas, Studio City, West Hollywood, Culver City, Marina del Rey, Manhattan Beach and Downtown LA, plus longer trips to Orange County, San Diego, Santa Barbara and Palm Springs on request.

Can I book for someone else, or set up a corporate account?

Yes. You can book on behalf of a guest, client or family member, and we will coordinate with them directly. Companies can open a corporate account with priority dispatch, a designated booker and one consolidated invoice instead of separate receipts for each trip, billed on the cycle your accounting team prefers. See ridecontinental.com/corporate for details.

The vehicle & the ride

SUV vs sedan: what vehicle will I get?

We run a luxury black car fleet, predominantly Cadillac Escalade ESV, and nearly every ride is the full-size flagship. On the rare occasion all of our Escalades are committed, we let you know before the ride and send the same luxury class with a background-checked professional chauffeur. The full-size SUV gives you more room for passengers and luggage than a sedan, with the same standard whether you are traveling alone on business or with a family of five.

How many passengers and bags fit in the Escalade?

The Cadillac Escalade ESV comfortably seats up to 6 passengers with luggage. For larger groups and events, we can send several Escalades that arrive together, so the whole party travels as one.

Is a private chauffeur actually worth it versus driving or rideshare?

It comes down to what your time and peace of mind are worth. A chauffeur means a confirmed car at a locked price, no parking, no navigating LA traffic, and a professional who knows the routes in and out of busy venues. For airport trips, business days, special occasions and anything where being late is not an option, knowing your car is already waiting makes all the difference.

Are your chauffeurs professional and licensed?

Yes. Continental is a licensed and commercially insured chauffeur company, not a rideshare app. Our chauffeurs are experienced, background-checked professionals who are well presented, know LA's routes, airports and venues, and treat your time and privacy as the priority.

Events, weddings & occasions

Do you do concerts, sporting events, and shows?

Yes. Event nights are a Continental specialty. We serve SoFi Stadium, Crypto.com Arena, the Hollywood Bowl, Dodger Stadium, the Rose Bowl, Kia Forum, Intuit Dome, BMO Stadium and the Greek Theatre, among others. Your chauffeur handles the drop-off and the pickup after the event, so you skip the parking lot crowds and walk straight to your car.

Where exactly does my chauffeur meet me after an event?

It depends on the venue and the night, and your chauffeur takes care of it. Our chauffeurs know these venues well. When the show is over, text your chauffeur, and they will choose the best pickup spot and send you a pin, so you can walk straight to the car. If you have a parking pass for a lot, they can wait for you right in the lot. It is all included, with no separate upgrade and nothing extra to buy.

Can you handle wedding-day transportation?

Yes. Weddings are usually booked hourly, so one chauffeur covers the whole day: arrivals before the ceremony, the ceremony itself, photos and the send-off from the reception, moving the car between locations as needed. We plan the timing around your schedule, so the car is ready before you are.

Why is a one-way ride leaving SoFi Stadium or Kia Forum priced at a two-hour minimum?

Because getting you out of SoFi Stadium or Kia Forum after an event takes real time. At SoFi, rideshare, taxis and limousines are all routed to the same place: the northbound curb lane on Kareem Court at Manchester Boulevard. On a big night, the campus is also gated off early. Your chauffeur is in position before the crowd lets out and stays with you through the traffic leaving the venue, which is a two-hour commitment for one ride. So a one-way ride leaving SoFi Stadium or Kia Forum is priced at a two-hour minimum, and on a round trip the ride home from the venue is priced the same way. You see the exact total before you pay, and the two hours are yours: if you want to stop on the way home, that is already covered. Rides going to these venues are standard transfers with no minimum.

Should I book earlier for event nights and holidays?

Yes. These are the dates that fill up first. For a big concert, a playoff game, New Year's Eve, Valentine's Day, prom or awards season, book several days ahead. We keep a calendar of LA's overlapping event nights and plan routes around road closures, but the car still has to be reserved.

Still have a question?

Call or text (213) 373-7040 and we will help with anything else, from multi-stop days to special requests and group travel.

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