For hotel concierge teams
The car service your front-of-house team can stand behind.
Continental is LA's family-owned premium chauffeur service — all-Escalade fleet, professional drivers, flat-rate pricing, 24/7 dispatch. We partner with LA's flagship properties to be the car your guests trust before, during, and after every trip.
What your guests get
A car service that matches the hospitality standard of your property.
Premium-only fleet
Every Continental car is a late-model Cadillac Escalade ESV. No mixed fleet, no Camry-on-busy-night surprise. Same vehicle category for every guest, every time.
Professional chauffeurs, not gig drivers
Full-time W-2 chauffeurs in dark suits. We know the difference between dropping a guest at the Beverly Wilshire's Wilshire entrance vs the El Camino loop. Hotel-staffing-grade hospitality, not rideshare.
Flat-rate, no surge
Your guest sees the price before they confirm. No Uber-style surprise multipliers, no toll add-ons, no airport fees stacked at the end. Gratuity layered on top per a clear schedule shown at checkout.
24/7 dispatch
We answer the phone at 3 AM the same way we answer it at 3 PM. Late-night LAX returns, early-morning airport runs, post-event pickups from any venue — all standard.
Flight tracking
For airport transfers, we monitor your guest's flight in real time. Delayed inbound = chauffeur stays curbside without an extra charge. Early arrival = we're already there.
Per-hotel referral tracking
Each partner hotel gets a unique code. When a guest books with the code, we credit your property in our monthly report. You see exactly what Continental is doing for your guests.
How it works
Three steps. Most hotels are live within 48 hours.
- 1
Email or call Danny
info@ridecontinental.com or (213) 373-7040. Tell us your property and your front-of-house lead. We set up a 15-minute call to align on your standards and your guest profile.
- 2
We onboard your team
Your hotel gets a unique referral code, a dedicated partner booking line, and a printable desk SOP your concierge team keeps at the front-of-house. We schedule a complimentary fam ride so your team experiences exactly what they're recommending.
- 3
Share with guests, get monthly reports
When your team recommends Continental, the guest references your property's code (or you book direct via the partner line). We report back monthly on rides driven from your property — frequency, AOV, repeat-guest data — so you can see the actual impact of the partnership.
Familiar territory
We pick up at every LA flagship daily.
Your front-drive isn't a learning curve. We know the bell-stand staging at each of these hotels, the right loop to use, and the timing for the valet handoff:
Your property not listed? We're already in your service area — most LA hotels join the program after one inquiry.
Concierge program — common questions
How does the concierge partner program work?
We give your concierge team a dedicated booking line + a branded referral code unique to your property. When you share Continental with a guest, they reference your hotel's code (or you book directly on their behalf via the partner line). We dispatch a Cadillac Escalade ESV with a professional chauffeur, the guest gets a curbside pickup from your front-drive, and we report back monthly on rides driven from your property.
What do my guests get with Continental?
A flat-rate transfer (no surge, no tolls added later) in a late-model Cadillac Escalade ESV, driven by a full-time professional chauffeur in a dark suit. Complimentary water, flight tracking for airport transfers, and 24/7 dispatch. Your guest never has to deal with the rideshare lot — we stage at your front-drive and coordinate with your bell stand.
Is there a partner commission?
We don't pay direct concierge commissions (that creates conflict-of-interest concerns at most flagship properties). What we do: monthly referral reports showing rides booked from your property, priority capacity during high-demand windows, and an annual partner-appreciation send. If your hotel's policy allows direct commissions, we can structure that — email info@ridecontinental.com to discuss.
How do I add Continental to my preferred-vendor list?
Email info@ridecontinental.com or call (213) 373-7040 and ask for Danny. We'll set up your hotel's referral code, give you the dedicated booking line, and send a printable SOP card your concierge team can keep at the desk. Most hotels are onboarded within 48 hours.
Can my hotel get a familiarization (fam) ride?
Yes. Every new partner hotel gets a complimentary fam ride — your concierge team rides Continental on a city loop so they understand exactly what they're recommending. Most new partners do this within their first month.
Which LA hotels currently use Continental?
We work with concierge teams across LA's flagship properties — the specific list is confidential at most hotels' request. For peer-validation references, ask for Danny on the partner line and we'll connect you with a counterpart at a property comparable to yours.
Add Continental to your preferred-vendor list
Talk to Danny directly.
We respond within a business day. Most hotels are onboarded within 48 hours and live with their team's referral code in under a week.