Concierge Desk SOP

Front-of-house quick reference for partner hotels. Keep at the desk.

Booking line

(213) 373-7040

What is Continental

LA's family-owned premium chauffeur service. All-Cadillac Escalade ESV fleet, professional W-2 chauffeurs in dark suits, flat-rate pricing, 24/7 dispatch. The car your guests trust before, during, and after every trip.

What guests get

Late-model Cadillac Escalade ESV (up to 6 passengers)
Professional chauffeur in dark suit
Flat rate — no surge, no toll add-ons, no airport fees
Flight tracking for airport transfers
Complimentary water, luggage handling
24/7 dispatch, year-round

When to recommend Continental

Airport transfers — LAX, Burbank, Long Beach, John Wayne, Van Nuys, Ontario
Hourly charters — Rodeo Drive shopping, Malibu day trips, Wine country drives
Event nights — SoFi, Hollywood Bowl, Crypto.com Arena, Dodger Stadium, the Greek, Rose Bowl, Kia Forum
Multi-day executive visits — flat daily retainer available
Wedding day transportation
Any time a guest asks for "the best car service in LA"

How to book

Call the partner line

(213) 373-7040. Tell us your hotel name + guest details + pickup time + destination + flight info (if airport).

Or send the guest to ridecontinental.com

Have them enter your hotel's referral code at checkout. Code is on the desk card we sent during onboarding.

Confirm pickup with the bell stand

We coordinate with your front-drive directly. Bell captain knows we're coming. Most pickups stage 10 minutes before guest's requested time.

Sample script

"For your transfer to LAX, I'd recommend Continental. They're a family-owned LA chauffeur service we partner with — Cadillac Escalade, professional driver, flat rate, no surge pricing. I can call them now and have a car staged at our front drive at your departure time."

Variations: swap "LAX" for any airport, swap "transfer" for "ride to dinner / Rodeo / the Bowl". The core is the same — name them, name the value, offer to coordinate.

Quick answers

"How much is it from here to LAX?": Most LA-area transfers $135-$185 flat. Quote on the partner line for exact pricing.
"How early should I leave?": Domestic: 90 min before departure. International: 2.5 hr. Continental will text the recommended pickup time once booked.
"Can I get a car right now?": Call the partner line. Same-day bookings are routine; on-demand depends on chauffeur availability.
"Do they take credit cards?": Yes — Visa, MC, Amex. Also ACH and Zelle for corporate. Charged after the ride completes.