Terms & Conditions

1. About Continental

Continental Luxury Car Service (“Continental,” “we,” “us,” “our”) is a family-owned chauffeured transportation company operating in Greater Los Angeles. We are licensed by the California Public Utilities Commission (CPUC / TCP) and commercially insured. Our fleet consists of late-model Cadillac Escalade ESV vehicles. These Terms govern your use of our website at ridecontinental.com and any rides you book through us.

2. Acceptance of These Terms

By booking a ride, submitting a quote request, or using our website, you agree to these Terms. If you are booking on behalf of another person or organization, you represent that you have authority to bind that person or organization to these Terms.

3. Reservations & Booking

A reservation is created when you submit a booking request through our website, phone, or email. A reservation is confirmed only once payment (or the agreed deposit) is received and Continental has issued a confirmation email. Chauffeur assignments and contact details are typically provided approximately 24 hours before pickup.

You are responsible for providing accurate pickup and drop-off addresses, contact information, flight details (where applicable), and any special requests at the time of booking. Last-minute changes are accommodated when possible but cannot always be guaranteed.

4. Pricing & Gratuity

Quoted prices are inclusive of a built-in chauffeur gratuity calculated on the base fare. Additional gratuity is always welcomed but never required. Prices are quoted in U.S. dollars and may be subject to applicable taxes or surcharges where required by law.

Final price is what is quoted at the time of booking. If circumstances during the ride materially change the scope of service (for example, additional stops, extended hours beyond the booked time, or significantly extended wait time), the price may be adjusted and the adjustment communicated to you.

5. Payment & Deposits

Payment is processed securely through Stripe. We accept major credit and debit cards. For certain bookings (such as events, multi-leg itineraries, and proposals) Continental may require a non-refundable deposit at the time of booking with the balance due before or on the day of service. Deposit terms will be clearly stated on the proposal or booking page before payment.

6. Cancellations & Changes

To cancel or modify a reservation, contact us as early as possible at (213) 373-7040 or info@ridecontinental.com. Refunds for standard bookings are based on how far in advance you cancel before your scheduled pickup time:

• 24 hours or more before pickup – full refund.
• Less than 24 hours before pickup – 50% refund.
• Less than 4 hours before pickup – no refund.

Deposits for event and multi-leg bookings may be non-refundable as stated on the proposal or booking page at the time of payment. Cancellation terms for those bookings supersede the standard schedule above where they differ.

7. No-Shows & Wait Time

No-shows are non-refundable. If you cannot be located at the scheduled pickup time and location and we are unable to reach you, your booking is considered a no-show and no refund will be issued.

Wait time at non-airport pickups beyond the scheduled departure time is billed at $75 per hour, prorated. For airport arrivals, our chauffeur tracks your flight and will adjust the pickup time at no additional charge.

8. Passenger Conduct

Continental reserves the right to refuse, suspend, or terminate service for behavior that endangers the chauffeur, other passengers, the vehicle, or the public — including but not limited to threatening, abusive, or unlawful conduct. In such cases, no refund will be issued for the affected ride.

9. Damages & Cleaning

You are responsible for any damage you or your party cause to the vehicle during the course of service. Where cleaning is required as a result — for example, due to spills, illness, or excessive mess — a $200 cleaning fee will be charged to the card on file. Repair costs beyond cleaning are billed at the reasonable cost of restoring the vehicle to service condition.

10. Lost & Found

Please check for personal belongings before leaving the vehicle. If you believe you’ve left something behind, contact us as soon as possible. We make reasonable efforts to recover and return lost items but are not responsible for items left in the vehicle.

11. Force Majeure

Continental is not liable for delays, missed connections, or service disruptions caused by circumstances beyond our reasonable control — including traffic conditions, weather, road closures, acts of God, civil unrest, government action, or mechanical failure. We make reasonable efforts to communicate and adjust when these situations arise.

12. Insurance & Liability

Continental maintains commercial automobile liability insurance meeting or exceeding the requirements of the California Public Utilities Commission. To the maximum extent permitted by law, our total liability for any claim arising from a ride or these Terms is limited to the amount you paid for the affected ride. Continental is not liable for indirect, incidental, consequential, or punitive damages.

13. Communications

When you book a ride, we send transactional emails (booking confirmation, chauffeur details, post-ride follow-up) to the email address you provide. SMS messaging is opt-in via a checkbox at checkout and governed by our SMS Terms. Your data is handled according to our Privacy Policy.

14. Promotional Codes & Referrals

Continental occasionally offers promotional codes (such as FRIEND15 for referrals and WELCOME20 for returning customers). Promo codes are limited to one use per customer email, cannot be combined with other offers, and may be modified or discontinued at any time. Codes apply to the base fare; they do not apply to gratuity, deposits, or third-party fees.

15. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted at ridecontinental.com/terms. Material changes will be reflected in the “Last updated” date above. Your continued use of our services after such changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the State of California without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Los Angeles County, California.

17. Contact

Continental Luxury Car Service
Greater Los Angeles, California
(213) 373-7040 · info@ridecontinental.com
ridecontinental.com