Policies
Cancellation & Refund Policy
We understand plans change. Here’s exactly what to expect if you need to cancel or modify your booking.
More than 24 hours before pickup
Full refund
Cancel at least 24 hours before your scheduled pickup time and you’ll receive a complete refund. No questions asked.
4 – 24 hours before pickup
50% refund
If you cancel between 4 and 24 hours before your scheduled pickup, you’ll receive a 50% refund. The remaining 50% covers the driver who has been reserved and may have already begun preparation for your trip.
Less than 4 hours before pickup
No refund
Cancellations within 4 hours of pickup are non-refundable. Your driver is already en route or preparing for dispatch, and the booking cannot be filled on short notice.
Additional Notes
Hourly Charters
Hourly bookings follow the same cancellation schedule above. Booked hours are the minimum — unused time within a confirmed hourly block becomes a credit toward a future ride.
Extra Stops & Wait Time
Adding a stop along your route keeps it as one trip — you’re never charged a second pickup or base fare. Each stop includes a brief wait at no charge; longer waits are billed by how long your chauffeur holds:
- Up to 15 minutesIncluded
- Up to 30 minutes+$25
- Up to 1 hour+$75
- Over 1 hour$75 / hour
You choose the expected wait for each stop when you book, so the price is set upfront — no surprises. If a stop runs longer than selected, the additional wait is billed at the rate above.
No-Shows
If we arrive at the scheduled location at the agreed time and cannot reach you, the booking is treated as a no-show and the full fare is charged.
Flight Delays
For airport pickups, we monitor your flight and adjust arrival accordingly — you won’t be charged extra for reasonable flight delays. If your flight is cancelled, contact us immediately to reschedule or cancel without penalty.
How to Cancel
Call or text us directly at (213) 373-7040. Cancellations by text or call are accepted. All times are Pacific Time.
Refund Processing
Approved refunds are returned to the original payment method. Card refunds typically process within 5–10 business days depending on your bank. ACH refunds may take 3–5 business days.
Questions about a booking or refund?